Question 1

Can the Master control the User's device?

Accepted Answer

Yes. After the User grants the required permission, the Master can view the User's device screen and remotely control the device according to the permissions granted.

Question 2

What is a User Code?

Accepted Answer

The User shares the User Code with the Master, who enters it in the Master Application to request a connection with the User device.

Question 3

Does the customer need to create an account?

Accepted Answer

No. The customer only needs to install the free User App. There's no sign-up, no password, and nothing left installed with lasting access after the session ends.

Question 4

Is the connection encrypted?

Accepted Answer

Yes. Every session between the User App and the Master App runs over an encrypted connection, and each User Code expires shortly after it's issued.

Question 5

Which platforms does Mobilink support?

Accepted Answer

Mobilink provides the User Application for the User device and the Master Application for connecting to and managing User sessions.

Question 6

Can I try Mobilink before committing?

Accepted Answer

Yes. Every plan starts with a free trial, and our team is happy to walk your organization through a live demo tailored to your industry.

Frequently asked questions

Questions, answered